Refund policy

The services are provided by Thaidevint. Last updated: July 2026

Because all products in our store are custom-made to order (print-on-demand), they are exempt from the standard right of withdrawal under EU Directive 2011/83/EU, Article 16(c), which excludes goods made to the consumer's specifications or clearly personalised.

We do not accept returns or exchanges for:

  • Buyer's remorse
  • Incorrect size selection by the customer
  • Change of mind
  • Items damaged due to misuse or improper care
  • Items returned without prior authorization

Cancellations

Orders can be cancelled within 15 minutes of purchase via your customer account. After 15 minutes, production begins immediately and cancellations cannot be accepted. Digital products cannot be cancelled once purchased.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect (including wrong size or print error on our part), please contact us within 30 days of delivery with:

  • A photo of the damaged or defective item
  • Your order number

We will arrange a free replacement or issue a full refund at no additional cost to you.

This applies to errors caused by our fulfillment partner (Printful). Printful does not accept returns for buyer's remorse or customer size errors — replacements are issued only for production or shipping errors.

Lost Packages

If your package is lost in transit, please contact us within 30 days of the estimated delivery date. We will investigate with our fulfillment partner and arrange a replacement or refund if confirmed lost.

Wrong Address

If an order is returned due to an incorrect address provided by the customer, the customer is responsible for the cost of reshipping. Please ensure your shipping address is correct before placing your order.

Non-Returnable Items

The following items are not eligible for return or refund:

  • All print-on-demand products (custom printed items)
  • Digital products
  • Items damaged due to misuse or improper care
  • Items returned without prior authorization

Refund Processing

Approved refunds will be processed to your original payment method within 5–10 business days.

Contact Us

To request a replacement or refund, please contact us at: tygracave@gmail.com